Noorfairy.beauty

How can I change address or phone number in my order?

If you wish to change your address or phone number, you can contact our support team through the contact page on Noorfairy.beauty. If your order has not been shipped, our team will make the necessary changes. Address changes are not possible once the order has been shipped.

How do I check the current status of my order?

You can review the status of your orders by visiting the “Order History” section in your “My Account” page. Once your order is shipped, tracking details will be shared through your registered email or phone number.

Why is my order not showing?

You can track all orders from the “Order History” section under “My Account”. If your recent order is not showing after successful payment, please contact our support team.

What do I do in cases of failed delivery?

In case of any delivery-related issue, please contact our customer support team through Noorfairy.beauty.

RETURNS AND REFUNDS

Return Policy

Returns will not be accepted under the following conditions:

Product is damaged due to misuse
Product returned without original packaging
Missing labels, tags, freebies, or accessories
Product is used or altered
Return request raised after the allowed return period

Please note that return requests must be initiated within the specified return window after delivery.

How do I return an item purchased on Noorfairy.beauty?

Step 1:

Contact our customer support team within the allowed return period.

Step 2:

Provide your order ID along with images of the product and invoice.

Step 3:

Once approved, our team will arrange pickup and process replacement or refund after quality verification.

Products must be returned in original packaging with seals, labels, and barcodes intact.

I received a damaged, defective, or wrong product. What should I do?

If you receive a damaged or incorrect product, contact our support team immediately with:

Order ID
Product images
Invoice copy

Once verified, we will arrange replacement or refund.

How can I track my return status?

Once your returned product is received and inspected, updates will be shared through email or phone notification.

When will I receive my refund?

Refunds are initiated after product inspection and approval. Refund processing times may vary depending on your payment method and bank processing times.

Can I return part of my order?

Yes. You may request return or replacement for individual items from your order.

How will refunds be processed?

Refunds for prepaid orders are processed to the original payment method used during purchase.

CANCELLATION POLICY

Are there any cancellation charges?

No. There are no separate cancellation charges.

How do I cancel an order before shipment?

If your order has not been shipped, you may request cancellation through our support team.

Refunds for prepaid orders will be initiated after cancellation confirmation.

How do I cancel an order after shipment?

If your order has already been shipped, please do not accept the delivery. Refunds will be initiated after the returned shipment is received and verified.

When will I get my refund after cancellation?

Refunds are usually processed after cancellation approval or after returned products are received and verified.

What happens to coupon codes or reward points after cancellation?

Coupon codes are generally treated as one-time use and may not be reactivated after cancellation.

ORDER PLACEMENT

How do I create an account on Noorfairy.beauty?

You can create an account using your:

Name
Email address
Phone number
Password

What are the benefits of signing up?

Registered users can:

Track orders
Save addresses
Receive promotional updates
Review products
Checkout faster

Do I need an account to place an order?

Yes, account registration may be required for placing orders.

How do I place an order?

Step 1:

Add products to your shopping bag.

Step 2:

Proceed to checkout.

Step 3:

Step 4:

Enter shipping and payment details.

Step 5:

Confirm your order.

Can I edit my order after confirmation?

Order modifications are possible only before shipment.

Can I buy multiple products in one order?

Yes. You can add multiple products to your cart and place a single order.

How do I know my order is confirmed?

Once your order is confirmed, you will receive:

Order ID
Order details
Shipping information
Confirmation email or message

Can I use different billing and shipping addresses?

Yes. Billing and shipping addresses can be different.

Can I leave items in my shopping bag for later?

Yes, but product availability and pricing may change over time.

SHIPPING & DELIVERY

How does the delivery process work?

After order confirmation:

Products go through quality checks
Orders are securely packed
Shipment is handed to delivery partners
Tracking details are shared with customers

How are items packaged?

Products are securely packed using protective packaging materials to avoid damage during transit.

Where does Noorfairy.beauty deliver?

We currently deliver across various locations in India depending on service availability.

How can I track my shipped order?

Tracking information will be shared through email or SMS after dispatch.

What is the estimated delivery time?

Most orders are delivered within 2–7 business days depending on location and product availability.

Are there shipping charges?

Shipping charges may apply depending on order value, offers, or delivery location.

AUTHENTICITY & QUALITY

Are the products genuine?

We try to source products from trusted sellers, brands, and authorized distributors whenever applicable.

How are products protected during delivery?

Products are packed carefully using secure packaging and protective materials to minimize damage during shipping.

Are products stored safely?

We try to maintain proper storage and handling practices for beauty and skincare products.

MY ACCOUNT

How can I create an account?

Click on the “Account” option on the website and register using your details.

Can I save my address?

Yes. You can save addresses for faster checkout during future purchases.

What if I forget my password?

Use the “Forgot Password” option on the login page to reset your password through email verification.

How is my personal information used?

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

GENERAL

How can I pay on Noorfairy.beauty?

We may support multiple payment methods including:

Debit Cards
Credit Cards
UPI
Net Banking
Wallets
Cash on Delivery (if available)

Is online payment secure?

We use secure payment gateways and standard security measures to help protect online transactions.